Senior Banking Consultant

Whether you're passionate about finance, technology or helping others - a career at First National Bank offers a world of opportunity to grow and succeed. Work collaboratively with a team while having fun and providing product and technical support knowledge to customers. In return, we have a lot to offer. This fulltime position offers competitive pay, time off, benefits and a bonus plan. Opportunities for personal growth and professional development. And yes, a real opportunity to make a difference in the place where you live. We are proud to be on the 2025 list of Best Places to Work in Maine.

Fulltime position

Schedule Monday-Friday (between hours of 7:30-5:15) & Rotating Saturdays Required

Qualifications:

• Cash handling experience
• Direct customer service experience
• High School degree or GED
• Sales and computer experience 
• 3 years’ experience as a Banking Associate/Consultant either at First National Bank or another financial institution.

Function:  As part of a branch team, Senior Banking Consultants provide excellent customer service to branch customers, meeting First National Bank branch service standards; SBCs have a clear understanding of bank products and services in order to cross-sell to customers and/or make appropriate referrals to other departments. Senior Consultants use advanced bank technology and provide support to customers in their use of digital banking products. Assist branch management with branch audit and security procedures. Comply with all bank policies and procedures related to compliance including the Bank Secrecy Act. Contributes to branch goals in all assigned categories. Participate in job related training offered by the Bank. Senior Banking consultants will work in multiple branches of a defined region providing support as needed. 

Duties:  

• Has mastered all duties of Banking Associate and Banking Consultant.
• Thoroughly understands consumer loan products and be able to assist the customer with the application process. 
• Opens consumer depository accounts including IRAs. 
• Handles the opening of commercial deposit accounts including repurchase agreements, sweep accounts and cash management services. 
• Performs preliminary review of daily overdraft listing and makes recommendations for management approval. 
• Completes outbound customer phone calls for customer retention and onboarding.
• Accepts and accurately processes instructions for foreign wires and disclosures.
• Gathers necessary information and properly documents dispute transactions.
• Makes appropriate referrals to other bank departments including commercial and mortgage lending, digital commerce, First National Wealth Management and First National Investment, with a focus on deepening customer relationships with FNB.
• Considered a technical resource for other branch employees.
• May act as branch training and/or branch security coordinator.
• Understands common scam and fraud situations and know show to report internally. 
• Has a full understanding to deposit compliance regulations including Regulation CC – deposit holds.
• Understands the Bank Secrecy Act regulation and its branch related components, along with OFAC.
• May assist management with scheduling, branch events and other related duties.
• Represents the Bank at community events when possible/applicable.
• Considered a mentor for other Banking Consultants to assist with referrals and other assigned branch goals.
• Uses conflict resolution skills to handle higher level and/or difficult customer service issues. 
• Follows Maine law to obtain and maintain a Notary Public designation.
• Performs additional duties as requested.