Senior IT Operations Analyst

Location: Las Vegas, NV
Duration: 6 Month Contract
Experience: 6–9 Years

We are seeking a Senior IT Operations Analyst to provide advanced systems and application support within a hybrid enterprise environment. This role will focus on Tier 3 troubleshooting, incident ownership, vendor coordination, and supporting system upgrades and improvements across on-prem and cloud platforms.
Key Responsibilities
•    Lead complex incident resolution and escalation efforts across applications, systems, and infrastructure 
•    Perform advanced troubleshooting in Windows Server environments and backend systems 
•    Support and lead system and application upgrades, patches, and change activities 
•    Analyze logs and data, including basic SQL queries, to support root cause analysis 
•    Coordinate with vendor partners and internal IT teams to drive timely resolution of issues 
•    Maintain ownership of high-priority incidents including communication and post-incident reviews 
•    Develop and maintain runbooks and operational documentation 
•    Provide guidance to junior analysts when needed 
Required Qualifications
•    4–5+ years of experience in IT Operations, Systems Support, or Tier 3 Application Support 
•    Strong Windows Server troubleshooting experience 
•    Working knowledge of SQL for troubleshooting and data validation 
•    Experience managing escalations and leading incident resolution efforts 
•    Familiarity with ITSM platforms (ServiceNow or similar) 
•    Strong communication and stakeholder coordination skills 
Preferred Qualifications
•    Experience supporting hybrid environments (on-prem + cloud) 
•    Experience coordinating with vendors or MSP partners 
•    Experience supporting upgrades, migrations, or modernization initiatives 
•    Background in distributed or multi-site environments (hospitality, retail, gaming, etc.)