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Senior Technical Business Analyst

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Job Description - Senior Technical Business Analyst


Location: Middletown, PA
Position Type: Mostly Remote
Hybrid Schedule: Onsite as needed
Contract Length: Long-term with annual extensions

Position Overview:
This role serves as a Technical Business Analyst responsible for leading requirements gathering, business process reengineering, and solution delivery across complex enterprise systems, with a strong focus on financial operations and customer-facing platforms. The position collaborates closely with business and technical stakeholders to translate needs into actionable deliverables, ensuring successful implementation, testing, and continuous improvement of integrated solutions.

Duties:
  • Perform Business Analyst activities supporting planning and requirements gathering phases of projects
  • Facilitate stakeholder meetings to elicit As-Is process flows, business requirements, and operational needs
  • Analyze and compare current business processes against industry best practices to identify improvement opportunities
  • Recommend future-state processes aligned with organizational objectives and system capabilities
  • Translate requirements into Service Blueprints, Business Process Flow diagrams, Agile Features, and User Stories
  • Support development of technical specifications and solution designs in collaboration with development teams
  • Enter, manage, and track deliverables within Azure DevOps (ADO), including Blueprints, Features, and User Stories
  • Visually model business processes and workflows to support stakeholder understanding and solution design
  • Conduct feasibility studies and assess existing systems for optimization opportunities
  • Define and document KPIs, including business rules, ownership, and data sources
  • Build and maintain strong relationships with stakeholders, including business owners, technical teams, vendors, and sponsors
  • Stay current on industry trends and emerging technologies to recommend innovative solutions
  • Partner with development teams to ensure successful solution implementation and alignment with requirements
  • Ensure project work aligns with PMO standards, methodologies, and governance practices
  • Develop and execute test scenarios, scripts, and plans to validate system functionality and requirements
  • Provide training and support to end-users and stakeholders during and after implementation
  • Create, maintain, and manage comprehensive project and system documentation
  • Apply critical thinking and problem-solving skills to address complex business and technical challenges
  • Lead and participate in project team activities related to enterprise system initiatives
  • Work independently to complete assigned tasks and deliverables
  • Follow established organizational standards, policies, and procedures
  • Utilize a variety of tools and technologies to perform job responsibilities
  • Perform additional duties as assigned to support project and organizational objectives

Required Skills:
  • 3+ years of experience as a Business Analyst or Technical Analyst in a technology-driven environment
  • Experience as a Business Analyst supporting projects of various sizes and subject matter within the government/public sector, ideally across at least three technical areas
  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies
  • Proficiency in business analysis tools and techniques
  • Experience with data analysis and visualization tools such as SQL, Excel, and Figma
  • Proficiency in Microsoft Office 365 applications including Teams, Word, Excel, and PowerPoint, as well as Microsoft ADO Testing Module
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field

Preferred Skills:
  • Familiarity with project management tools such as MS Project
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