ServiceNow Solution Consultant

Hungry, Humble, Honest, with Heart.

The Opportunity

We are seeking an experienced and dedicated ServiceNow Solutions Administrator with comprehensive knowledge of HR Service Delivery (HRSD) to join our dynamic team. 

Collaborate with cross-functional teams to develop and deliver ServiceNow HRSD solutions to meet business needs.

Build relationships with key stakeholders to ensure alignment and support for new functionality delivered through projects and initiatives.

About the Team

• The ServiceNow Solutions Administrator will be a part of the People Technology team at Nutanix. This team is responsible for delivering technology program/project initiatives that align with the overall HR vision and strategy. We also provide run-the-business support across HR for ServiceNow technology needs. 
• Our Mission:  Drive Delightful Employee experience by providing Agile & Simplified Technology Solutions through Data-Driven Innovation 

Your Role

• Provide expert guidance and support to clients in optimizing their business processes using the ServiceNow HRSD platform
• Support ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Employee Center, Manager Hub, Performance/Platform Analytics and Reporting, integrations, etc. 
• Work closely with the IT ServiceNow Architect, to identify ways to reduce implementation efforts and increase productivity
• Build trusting relationships with project stakeholders and guide them to adoption of the best solutions
• Lead effective communication between technical teams and stakeholders
• Design, develop, troubleshoot, debug, and deploy technical solutions
• Manage enhancement requests, projects, configuration, workflow management, release management, system maintenance, testing, etc.
• Remain current with industry trends and product innovations to advise, advocate, and implement solutions

What You Will Bring

• Bachelors/master’s degree in Computer Science, Information Systems, Business  Administration, or a related field
• At least 5+ years of experience in ServiceNow HRSD support
• 2+ years of experience with ServiceNow Employee Center Pro and Manager Hub
• 5+ years of varied experience in the HR domain
• Proven ability to gather business requirements and translate them into functional and technical solutions
• Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organization
• Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
• Proven ability to maintain focus and work effectively at multiple demands
• Excellent detailed and time management skills
• Strong stakeholder relationship building skills
• Strong project management skills
• Desired Skills: 
• Knowledge and experience in ServiceNow Performance/Platform Analytics and Reporting, and ServiceNow development and integrations
• Experience in business process consulting and process improvement projects
   

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 112,000 and USD $ 224,400 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

--