Shuttles Ambassador

Job Overview.

This position provides a variety excellent customer service functions (e.g., customer relations, crowd control, loading and unloading passengers from shuttle buses).

Duties and Responsibilities include, but are not limited, to the following:

• Greets guests with a friendly smile, warm welcomes and thank you.


• Provides prompt and courteous customer service by evaluating guests needs through empathy, listening, specific questioning and effectively resolves matters through appropriate action, service r solution.


• Provides guests with directions to different areas and information of activities planned for the day.


• Interacts with guests to provide assistance on all things related to guests to ensure they have an enjoyable experience.


• Consults guests and gets approval from guest before assisting them and moving their property.


• Provides memorable guest service while engaging with guests as you support guests flow and lines and capacity in your assigned area.


• Control access at shuttle buses loading and unloading areas and ensures all guests are in safe locations prior to bus departing.


• Greets and verbally assist guests getting on and off the shuttle bus.


• Complies with all safety policies, guidelines, and procedures.


• Performs other related duties as assigned.  
  

Qualifications

• Excellent customer service, communications skills, and problem-solving skills.


• Good judgement and professionalism.


• Ability to work cooperatively with team members and others.


• Must be at least 18 years of age.

Working Conditions

• Ability to stand for long periods of time.


• Moves objects up to 50 pounds.


• Involves some exposure to hazards or physical risk that require following safety precautions.


• Works outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes.


• Works a flexible schedule including nights, weekends and holidays when necessary.