SolarWinds SME Engineer

Job title: SolarWinds Monitoring SME / NOC Tool Developer

Location: Newark, NJ

Individual Contributor Role (7x24 NOC support environment)

Key Responsibilities:

• Design, recommend, implement, and integrate monitoring and alerting solutions in SolarWinds (NPM, NTA, NCM, IPAM), with ServiceNow integration for events, incidents, and workflows.
• Create, customize, and maintain dashboards, reports (including scheduled reports), alerting mechanisms, and tools using SolarWinds features, Power BI, and SQL tables.
• Perform requirements gathering, analysis, and recommendations to build enterprise monitoring systems following industry best practices.
• Execute network/server discovery, device monitoring, topology visualization, and root cause analysis (RCA) support.
• Troubleshoot and resolve complex issues across network, infrastructure, application, and monitoring domains.
• Collaborate with Network, Windows, Cyber Security, and operations teams for holistic monitoring.
• Automate repeatable tasks, maintain runbooks/logs/records per ITIL via ServiceNow, monitor system health/SLAs, and proactively suggest enhancements.
• Administer and optimize SolarWinds platform for stability, scalability, performance, polling policies, thresholds, and alerts.
• Handle special projects and initiatives as assigned.

Required Qualifications:

• 5+ years of hands-on experience with monitoring/observability platforms (implementation, customization, operational support).
• 5+ years as SME in SolarWinds solutions: core components, architecture, alerting, reporting, performance optimization, report generation/scheduling.
• Proven expertise in resolving complex technical issues in infrastructure, applications, and network monitoring.
• Strong knowledge of Syslog, SNMP v2/v3 (traps, forwarding, troubleshooting), and automation of monitoring tasks.
• Experience with advanced correlation platforms (e.g., Datadog, BigPanda) highly desirable.
• Ability to work independently under general direction, with strong collaboration and communication skills.

All your information will be kept confidential according to EEO guidelines.