Substitute Outreach Clerk (02/2026)

• Carries out visits to community events, community organizations, businesses, and senior centers. This includes preparing and compiling appropriate materials beforehand, and conducting programming as requested.
• With the guidance of the Community Engagement Librarian, develop partnerships with the community.
• Promotes reading and literacy to children, family, and underserved populations at outreach events. Maintain and cultivate contact with the general community.
• Assists customers in accessing community services.
• Assists customers in using the online catalog and other electronic tools and resources; assists and instructs customers in using library services, equipment, and facilities.
• Assists customers in applying for a library card; utilizes computer hardware and software to enter and retrieve customer information.
• Assists customers with holds, circulation and accessing TPLD services and resources.
• Anticipates customer needs and delivers timely, accurate information/solutions. Listens and actively promotes cooperation and trust to meet customer needs.
• Attends meetings and workshops, when directed, related to programming and outreach.
• Assists in setting up outreach events
• Process donated materials for inclusion in outreach giveaways or book fundraisers.
• On occasion, may need to fill in as circulation clerk, and perform duties such as check-in/check-out procedures, answering the telephone, placing holds as requested by patrons, preparing library cards for patrons, and shelving materials.

Minimum Requirements

• High School Diploma or Equivalent
• Highly organized with the ability to work independently and as part of a team.
• Ability to bend, stoop, lift book bags, push loaded book carts
• Excellent customer services skills
• Solid working knowledge of MS Office
• Valid Driver’s license
• Ability to work a varied schedule inclusive of evenings and weekends
• Strong written and oral communication skills.

Preferred

• Public Library Experience
• One-two years of customer service experience
• Associate’s or Bachelor’s degree in related field