Summer 2026 - Operations Supervisor for Juneau Welcome Guards (

We’re looking for a positive, reliable, and hands-on supervisor to lead the Juneau Welcome Guard team — the friendly faces who help keep our downtown safe, organized, and welcoming for visitors and residents alike. In addition to emphasizing safety and team work, the ideal candidate will take pride in representing Juneau and understands the power of a warm welcome. Responsibilities will include ensuring smooth daily operations, supporting and coaching the team, and embodying the spirit of community and hospitality at every crosswalk.  Duties include team supervision, weekly scheduling, daily crosswalk assignments, logistics, and incident management. 

Required Skills and Attributes

• Deliver “legendary” service to visitors by modeling a team culture of friendliness, approachability, and helpfulness that reflects Juneau’s community pride.


• Strong interpersonal communication, time management, and conflict-resolution abilities


• Sound judgment and situational awareness under dynamic conditions


• Reliable, punctual, and capable of balancing multiple operational priorities


• Familiarity with Juneau’s downtown geography and tourism flow highly preferred.

Physical and Environmental Requirements

• Ability to stand and walk for extended periods (up to 6 hours).


• Lift and carry up to 35 lbs. of equipment.


• Work outdoors in all weather conditions, including rain, wind, and cold.


• Maintain full visual and auditory awareness of traffic and pedestrian activity.


• Perform supervisory duties in noisy, crowded, or high-stress environments while maintaining professionalism.
  

Essential Function Designation

Because this role involves direct supervision of safety-critical operations in a dynamic outdoor environment, all listed physical and cognitive functions are deemed essential. Reasonable accommodations cannot be provided where such accommodations would compromise operational safety, supervision effectiveness, or the ability to respond rapidly in emergencies. Pursuant to ADA Title I (42 U.S.C. § 12111(8)), the ability to perform active field supervision, maintain continuous environmental awareness, and exercise physical mobility are bona fide occupational qualifications (BFOQs) for this position.

Qualifications

• High school diploma or equivalent required; some college hours preferred.


• 2+ years supervisory or logistics experience in tour operations, safety, transportation, or hospitality settings.


• Must pass background check, pre-employment drug screening, and reference verification.
  

Work Schedule

Full-time seasonal position (April 15 – October 15). Occasional evening or weekend work may be required.

To Apply

Please complete our online application to include a cover letter specific to this job and three professional references.