Tech Lead / Field Engineer

SoHo Dragon represents a technology company that specializes in creating interactive display technologies and skill-based arcade games, is seeking a Tech Lead/Field Engineer.

Roles and Responsibilities :

Provide superior customer service while tracking and following up with possible issues

Computer and game repairs on new and existing games

Review, test, and implement troubleshooting documents for new games

Managing & dispatching the spare parts for the USA

L2 support calls for on-field games in the US

Prepping and making test games ready for various FEC tests.
Shipping and dispatch handling for test games
Visit sites for games, set up, and troubleshooting for test games 

Visiting and troubleshooting games at customer sites for some escalation 

Setting up games at major expos in the US. Amusement Expo, Bowl Expo, IAAPA, and smaller distributor expos.

Requirements and skills:

Minimum 5 years of work experience in the Arcade industry/Coin-operated redemption games

Professional written and verbal communication and interpersonal skills

Experience in customer support is a plus

Forklift operator license is needed

Preferred working at different manufacturers or large FEC centres

Travel Requirement

20% of the time 

Compensation

$60k- $80k. Plus health benefits.