Technical Writer

Title: Technical Writer

Location: Long Island City, NY (100% onsite)

This role blends strong
documentation expertise with a keen ability to analyze and improve
organizational processes. The ideal candidate will work cross -functionally with
all IT teams to gather, document, and analyze current policies and procedures,
identifying opportunities to enhance efficiency and effectiveness.

Job Duties:

• Collaborate with IT teams to gather information on
  existing policies, processes, and systems.
  
• Develop clear, concise, and comprehensive documentation
  of IT processes and policies.
  
• Conduct in -depth analysis of current workflows to
  identify inefficiencies, bottlenecks, and areas for improvement.
  
• Present findings and recommendations to IT leadership
  with clear justifications and proposed implementation plans.
  
• Assist in the development and maintenance of knowledge
  base articles, FAQs, and user guides for internal and external
  stakeholders.
  
• Design or update process diagrams using Visio or
  similar tools.
  
• Maintain documentation repositories in SharePoint and
  ensure version control.
  
• Serve as a liaison between technical teams and business
  units to translate complex processes into user -friendly materials.
  
• Support change management initiatives by developing
  training materials or communication plansQualifications and
  

Requirements:

• 3+ years of technical writing experience, preferably
  within IT or technical environments.
  
• Strong understanding of process improvement
  methodologies.
  
• Proficiency in Microsoft Office Suite: Word, Excel,
  PowerPoint, Visio.
  
• Comfort working with data – ability to interpret,
  analyze, and visualize data to support decision -making.
  
• Strong visual communication skills for creating
  infographics, flowcharts, or process visuals.
  
• Excellent critical thinking, problem -solving, and
  analytical skills.
  
• Strong organizational and planning capabilities with
  attention to detail.
  
• Ability to think creatively and bring innovative ideas
  to problem -solving.
  
• Tech -savvy with a demonstrated ability to learn new
  systems and tools quickly.
  
• Outstanding communication skills and a customer -focused
  mindset.
  

Preferred Qualifications

• Experience with enterprise IT environments and service
  management platforms.
  
• Familiarity with workflow mapping, documentation
  standards, or business process modeling tools.
  
• Knowledge of SharePoint for document management and
  collaboration.