Technician (temp)

About Fellow

At Fellow, we’re on a mission to help people brew ridiculously good coffee at home. But we’re more than just beautifully designed kettles and grinders—we’re a brand built on innovation, community, and culture. We believe great coffee isn’t just about the final cup; it’s about the experience, the ritual, and the people who make it all happen.

We’re looking for a Technician to own our failure analysis lab and the full lifecycle of failure testing—from intake of field units to testing, reporting, and sharing conclusions. 

This role is based in our San Francisco, CA office and requires in-office attendance 5 days per week. 

This is a temporary role for someone who can work at least 20 hours per week.

Who You Are

You are someone who thrives in a hands-on, investigative environment where attention to detail and clear communication are key. Someone curious and analytical—eager to get to the bottom of technical problems by testing hypotheses and documenting every finding. You are highly organized and maintain clean records of units, tests, and results. 

What You’ll Do

• Receive and review failure units to understand reported issues.


• Replicate product failures and document observed behaviors.


• Perform systematic diagnostics to identify potential root causes.


• Validate hypotheses and document findings with clear supporting data and photos.


• Receive, label, and track all incoming failure units; ensure proper chain-of-custody and status updates.


• Manage and optimize a live inventory of active issues, test status, and resolution progress.


• Manage shipments of units to and from factory partners in China.


• Keep the testing lab clean and well-organized 

Qualifications

• High attention to detail and methodical documentation habits.


• Strong organizational and time-management skills to handle multiple asks simultaneously.


• Experience as a technician, ideally in failure analysis, product testing, or QA.


• Strong technical troubleshooting skills across mechanical and electrical systems.


• Proficiency in Excel / Google Sheets for organizing test plans and analyzing data.


• Experience with issue-tracking systems (e.g., Linear, JIRA, Zendesk, or similar).

Salary Range: $30 - 50/ hour 

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.