Technology Support

Company : Lingatech

Job Description - Technology Support

Location: Frackville, PA - Local Candidates Only
Position Type: On-site
Contract Length: Long-term with annual extensions

Position Overview:
This hands-on, fully onsite Information Technology Coordinator role is responsible for maintaining and supporting all aspects of an organization’s IT infrastructure, including systems administration, network operations, and end-user support. The position also serves as a key liaison across departments, ensuring reliable technology operations, managing IT assets, and developing solutions to support operational needs.

Required Skills:

5 years of experience working with call tracking systems, ticketing software, and managing technical support issues
5 years of experience providing technical support for hardware and software (or equivalent hands-on experience)

Duties:

Troubleshoot hardware, software, network, and automation issues; diagnose root causes and implement or coordinate solutions
Perform systems administration, including user account management, network configuration, system audits, and backup oversight
Install, configure, and upgrade computer systems, network equipment, and software, including internal components and custom applications
Maintain IT infrastructure through preventative maintenance, warranty tracking, and vendor coordination for repairs and service calls
Provide technical support and training to users; respond to inquiries and resolve issues related to systems, applications, and network connectivity
Administer and support tablet/kiosk systems, including user access management, issue reporting, and vendor coordination
Conduct and document annual inventory of IT equipment and software using asset management tools; manage lifecycle of assets including disposal and data destruction
Restore data for servers and workstations as needed and maintain detailed logs of issues, resolutions, and system configurations
Serve as a liaison between IT and internal departments; prepare reports, communicate system status, and ensure compliance with IT policies
Develop and implement software applications and system improvements by analyzing business processes and identifying technical solutions
Design and recommend optimized technology solutions aligned with operational needs, budget constraints, and available resources
Manage procurement of IT equipment and software, including reviewing requests, researching vendors, tracking orders, and verifying deliveries
Maintain documentation, logs, and records related to IT operations, inventory, and compliance activities
Perform additional IT-related duties and special projects as assigned

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Technology Support

Job Description - Technology Support

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