Temporary Compliance Adminstrative Assistant

 This is a TEMPORARY Full-Time position. The assignment will be about 6 to 9 months.

 RESPONSIBILITIES INCLUDE: 

• Communicate with families via phone to ensure the timeliness and quality of service delivery is provided in accordance with contracted standards; skills include

o A true interest in and enthusiasm for direct communication with the families we serve

o Effective communication with families whose healthcare system knowledge may be limited

o Troubleshooting

o Ability to process complaints

o De-escalation

o Direct items of concern to the appropriate staff member for follow-up

o Record details of family contacts and actions taken if any

o Develop quarterly reports based on the data collected

• Complete monthly auditing youth charts, including:

o Review of family and youth charts to ensure the amount, timeliness and quality of service delivery is provided in accordance with contracted standards; skills include

o Attention to detail

o Efficient use of resources

o Efficient time management

o Strong organizational skills

• At the instruction of the Compliance Supervisor, process family medical records requests
• Maintain strict confidentiality of all compliance matters, including information and processes
• Provide additional data reporting and analysis as needed
• Perform other duties as assigned

    CORE COMPETENCIES: 

• Conveys ideas and facts, both verbally and in writing, using language that others will best understand; listens with undivided attention while seeking to understand
• Makes decisions with knowledge of facts, goals, constraints, and risks within the scope of their position, including consideration of the health and safety of all stakeholders
• Develops solution-focused and creative ideas when problem solving and working to achieve goals
• Takes personal responsibility for the quality and timeliness of work, is resourceful and achieves results with little oversight
•  Adapts to changing business needs, conditions, and work responsibilities
• Displays an on-going commitment to learning and professional development; responds positively to coaching and feedback
• Facilitates collaborative, professional, and productive relationships with all agency stakeholders
• Supports a work environment that embraces and appreciates diversity
•  Strong ability to work independently, manage multiple complex and high priority assignments

• Associate degree, preferably in finance, health, business administration or a related field
• Fluency in applicable office technology and software, including Microsoft 365 and its component parts
• Written and verbal communication skills
• Excellent interpersonal skills
• Experience in quality improvement, compliance, and/or insurance preferred
• A flexible schedule to accommodate communication with working families
• Bi-lingual English/Spanish preferred