Temporary Service Center Processor

ABOUT SHINOLA

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved.  Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

ABOUT THE ROLE

As a Temporary Service Center Processor, you’ll play a critical role in delivering exceptional after-sales service for our guests, retail stores, and wholesale partners. You’ll be responsible for accurately processing repairs, returns, and transfer orders, as well as performing basic watch services like battery swaps. This role supports our overall mission to provide a premium guest experience and uphold the craftsmanship behind every Shinola product. It’s a great opportunity to grow within a fast-paced, hands-on environment at the heart of our operations. This role is temporary.

KEY RESPONSIBILITIES

Processing Guest Repairs:

• Process inbound and outbound repairs daily (ship and receive) to/from customers, Shinola Retail Locations, and Wholesale partners


• Log product, guest, and repair information into Salesforce


• Stage and prepare guest repairs


• Able to support business needs to accommodate holiday schedule, training and customer needs

Process Returns & Transfer Orders:

• Process returns from customer and wholesale channels


• Receive Transfer Orders from Stores, 115, and 116


• Stage returned product for IQC

 Battery Swaps:

• Perform battery replacements on quartz watches using proper tools and safe handling procedures


• Inspect gaskets, case backs, and water resistance where applicable


• Log all completed services accurately

 Communication (Verbal and Written)

 Other duties as assigned

QUALIFICATIONS

• High School Diploma/ GED


• 1+ Year Experience in Manufacturing, Warehouse, or Customer Service.


• Microsoft Office experience


• Salesforce, Package Zen, or FIFO experience is a plus


• Microsoft AX or Magento experience is a plus

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.