Warranty Specialist-Summer Help

Description

Job Summary

The Warranty Specialist works under the direction of the Warranty Supervisor; inspects all tires for warranty consideration, issues credits and schedules vendor pickups.

Job duties and responsibilities

1. Must thoroughly inspect tires with detail and accuracy and complete claim forms. 
2. Issue credits accurately and in a timely manner. (Within 10 days upon receiving the adjustment tire.)
3. Schedule carriers to pick up and deliver adjustment tires to numerous vendors in a timely manner.
4. Prepare bill of ladings.
5. Label all adjustment tires with claim form number to insure duplicate paperwork is available for each tire that is sent back to the vendor.
6. Allocate damage stock tires immediately to prevent an oversell or shortage.
7. Talk to vendors to verify correct information in regards to authorization codes.
8. Must keep up on the ever changing adjustment policies each vendor has.
9. Other duties assigned by the Warranty Supervisor.

Requirements

Physical Requirements

1. Must be able to lift and move passenger and truck tires ranging in weight from 15-200 lbs.
2. Must be able to kick and load tires on a consistent basis as needed.

Job Requirements

1. Ability to learn tire knowledge.
2. Ability to work in a multi-task environment.
3. Ability to use Maddenco efficiently.
4. Ability to use Web Link.
5. Ability to plan, prioritize and organize your own work load.
6. Ability to communicate with employees. (Being able to explain how a credit amount was determined, why a tire is adjustable or not and able to help co-workers at other locations determining whether a tire may be adjustable.)
7. Present a clean, neat, professional appearance/image/environment.