WaterPark Guest Services Agent (Seasonal)

Massanutten Resort

Job Summary

WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark’s company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.

Excellent customer service skills

Ability to multi-task

Ability to communicate effectively with guests of all ages

Preferred

Customer service experience

Typical Schedule

Seasonal Duration:

May 4, 2026 - September 12, 2026

Days:

Varies, including weekends, holidays required as needed

Hours:

Varies, including evenings 

Core Responsibilities

•   Greet guests in a timely manner


•   Assist guests in learning about WaterPark and resort amenities


•   Answering incoming calls to the WaterPark and directing them to the proper location


•   Process purchases of retail and admissions through Siriusware Point of Sale


•   Reconcile cash drawer and the end of shift


•   Other duties as assigned by management 

For more information, please contact Mary Turner at 540.417.2235.