Workstation Support Technician

Object Technology Solutions, Inc (OTSI) has an immediate opening for Workstation Support Technician

Workstation Support Technician (onsite)

Major Responsibilities:  

·         The Workstation Support Technician plays a vital
role in ensuring the smooth operation and maintenance of an organization's
computer workstations and related equipment. This role is responsible for
providing technical assistance to end users, diagnosing and resolving hardware
and software issues, and contributing to the overall efficiency of the
organization's IT environment. The Workstation Support Technician is a key
point of contact for troubleshooting and technical support, enabling end users
to effectively utilize their workstations and technology tools. 

·         Install, configure, and maintain hardware and
software components on company devices. 

·         Provide timely and effective technical support to
end -users through various communication channels (in -person, remote, email,
phone). 

·         Diagnose and resolve hardware and software
problems, ranging from basic issues to complex technical challenges. 

·         Assist in the setup and configuration of new
workstations, including user accounts, email, and necessary applications. 

·         Respond to and prioritize support requests based on
urgency and impact on business operations. 

·         Troubleshoot network connectivity and
printer -related issues. 

·         Maintain accurate records of hardware
inventory. 

·         Educate end -users on basic troubleshooting
techniques and best practices to minimize technical issues. 

·         Contribute to the development of documentation and
guides for common technical procedures. 

·         Maintain accurate records of user -reported issues,
troubleshooting steps taken, and problem resolution outcomes in a ticket
tracking system. 

·         Stay current with industry trends and advancements
in workstation technology. 

·         Other competencies as required by specific
assignments may include knowledge of audio -visual systems, ruggedized laptops,
virus kiosks and other equipment. 

·         Qualifications: 

·         High school diploma or equivalent; associate or
bachelor’s degree in a relevant field preferred. 

·         Proven experience (2 years) as a workstation
support technician or in a similar technical support role. 

·         Proficiency in diagnosing and resolving hardware,
software, and network issues in a Windows environment. 

·         Communicate effectively with both technical and
non -technical users, providing clear instructions and assistance. 

·         Strong knowledge of operating systems, productivity
software, and office applications. 

·         Familiarity with DNS, Active Directory (what it
does and how it works), and VPN. 

·         Excellent communication skills, both verbal and
written, with a customer -oriented approach. 

·         Ability to adapt to changing priorities and manage
multiple tasks in a fast -paced environment. 

·         Strong problem -solving skills and the ability to
think critically under pressure. 

·         Adept at working independently as well as
collaboratively within a team. 

·         Relevant certifications (e.g., CompTIA A+,
Microsoft Certified Desktop Support Technician) are a plus. 

·         Prior customer service experience including face to
face and via phone. 

·         Candidate must have valid state issued driver’s
license. If required to travel, they will drive an Client vehicle. 

·         Soft skills will be considered as well as technical
capabilities. Soft skills will include someone that fits in with the team, who
can work with customers and breakdown complex concepts for users to
understand. 

·         Physical Requirements: 

·         The ability to lift and carry computer equipment
and peripherals weighing up to 70 pounds. 

·         Comfortable performing tasks that involve bending,
kneeling, and reaching in tight spaces. 

Work Environment: 

·         Primarily office -based, with on -site visits to
different departments and locations. 

·         May require occasional after -hours or weekend
support for critical issues or planned system maintenance. 

·         Extensive driving to sites within Client service
area (in a Client provided vehicle). 

·         Candidate will be working on -site in Topeka,
KS. Core hours are Monday through Friday 7a -4p with some flexibility, and
opportunities for OT. There may be opportunities for remote work, but primary
work will be performed on -site. .

About us:

OTSI is a leading global technology company
offering solutions, consulting, and managed services for businesses worldwide
since 1999. OTSI serves clients from its 15 offices across 6 countries around
the globe with a “Follow -the -Sun” model. Headquartered in Overland Park,
Kansas, we have a strong presence in North America, Central America, and
Asia -Pacific with a Global Delivery Centre based in India. These strategic
locations offer our customers the competitive advantages of onshore, near
shore, and offshore engagement and delivery options, with 24/7 support. OTSI
works with 100+ enterprise customers, of which many are Fortune ranked, OTSI
focuses on industry segments such as Banking, Financial Services &
Insurance, Healthcare & Life Sciences, Energy & Utilities,
Communications & Media Entertainment, Engineering & Telecom, Retail
& Consumer Services, Hi -tech, Manufacturing, Engineering, transport
logistics, Government, Defence & PSUs.

Our Centre of Excellence:

·         Data & Analytics

·         Digital Transformation

·         QA & Automation

·         Enterprise Applications

·         Disruptive Technologies