Account and Relationship Manager

at Wolters Kluwer in Dover, Delaware, United States

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here. (

What We Offer:?

The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a remote schedule, and amazing benefits.

What You’ll be Doing:

As the Account & Relationship Manager, you are responsible for building and maintaining effective long-term relationships with decision makers and influencers. You will provide a high level of satisfaction within your assigned group of customer accounts. You will gather detailed information, identify the decision-makers, understand strategic business challenges and priorities, and analyzing information, prioritizing opportunities critical to your accounts. You will manage a professional sales coordination and account planning and resolves possible account ownership issues. Responsible for proposals, account or market plans, and forecast/report sales activity.

Key Tasks:?

+ Develop strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports

+ Answer client queries, interact with production daily, and identify new business opportunities among existing customers

+ Negotiate service/product terms with customers in line with guidelines set by management

+ Liaise with cross-functional internal teams (including Production, Projects, Customer Service, Product Development, and Sales departments) to improve the entire customer experience

+ Ensure client campaign deliveries and complete follow-through activities

+ Develop and execute multi-channel, in-depth integrated proposals and programs leveraging the company’s print, digital and online assets

Performance Metrics:?

+ Individual quota attainment; achievement of renewal target and up-sell targets

+ Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter)

+ Number of leads identified and communicated to Account Executive

+ Customer satisfaction scores and retention rates

+ Completion of assigned product trainings and other required learnings for professional development

You’re a Great Fit if You Meet These Requirements :

+ Bachelor’s Degree or equivalent relevant experience

+ 2+ years working in Account Management or Sales or other equivalent experience

+ Working understanding of business, financials, products/services and the market

+ Excellent communication (both written & oral) and presentation skills

+ Ability to manage own territory/account and monitor resources accordingly

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA / HSA , Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We’ve been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $61,650-$85,200

This role is eligible for Bonus.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA / HSA , Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.