Account Executive - Contact Center

Account Executive – Contact Center
Are you a relationship-building pro passionate about exceptional customer experiences? Join our team as an Account Executive! Be the trusted liaison for our prestigious government and commercial call center clients. Manage all aspects of their accounts – from seamless communications to anticipating their needs – to ensure long-term loyalty.  This is your chance to shape the future of customer service in dynamic government and commercial settings.

Job Duties:
Client Success Champion

• Own the relationship! Be the primary point of contact, building strong partnerships with government and commercial call center clients.
• Proactively listen to clients' needs, deliver personalized solutions, and become their go-to resource for outstanding service.
• Manage client portfolios strategically, ensure staffing levels are met, contracts are renewed efficiently, and SLAs are exceeded.
• Analyze data and client feedback to constantly refine the customer service journey.
• Partner with internal teams to seamlessly execute client requests and strategize to enhance their experience.

Talent Acquisition & Sourcing

• Collaborate with recruiters to attract the best call center professional, tailored to government and commercial client needs.
• Develop creative sourcing plans – think beyond job boards! – to fill positions quickly and effectively.
• Stay ahead of the curve by forecasting staffing changes and proactively finding the right candidates.
• Master our applicant tracking software to streamline recruitment reporting and decision-making.

Project Management Guru

• Ensure our client staffing projects are on time, on budget, and top-notch.
• Troubleshoot issues with a solutions-oriented mindset, working closely with teams to avoid roadblocks.
• Actively participate in the negotiation and renewal of client contracts, demonstrating a keen eye for both client and company needs.

Work Setting

• Enjoy work-life balance with an 80% remote, 20% on-site model, and the flexibility to travel to client sites when needed.

Education & Experience Requirements:

• 3-5 years in account management and the staffing industry, with a proven track record of building strong relationships. Experience with call centers, government, or commercial clients is a highly preferred.
• Proven experience finding leads and closing sales deals with new and existing clients

Knowledge and Skills Requirements:

• Tech-savvy with Microsoft Office Suite, ATS, and CRM software.
• Solid grasp of recruiting processes and project management principles.
• Natural communicator with exceptional interpersonal skills to build rapport with clients and colleagues.
• Passionate about delivering the best possible customer experiences.
• Highly organized, able to juggle priorities while maintaining laser focus on deadlines.
• Comfortable working autonomously and as a collaborative team player.