Account Manager

What do your customers say about you ?  

Have you been referred to as the “go-to” person in your organization? 

Do you have a knack for solving problems? 

Are you ready to make a change and work for a company that is on the cusp of tremendous growth?  

Job Summary:  

We are looking for “A Players”. The ideal candidate is upbeat, driven, dynamic, well-organized, has a passion for technology and thrives working in a fast-paced environment. The Account Manager is responsible for representing Ampian HR / Cavalry Ops and engaging with Key Accounts and 'At-Risk' clients with a focus on strengthening client relations. This is a high-touch, rapport building position that requires strong communication skills (both verbal and written), as well as strong analytical and problem-solving skills, with a passion to give our clients the personal attention required. 

Responsibilities and Outcomes :  

• Establish and proactively work to improve client retention KPI metrics 
• Establish and proactively work to improve Cavalry / AmpianHR Net Promotor Score 
• Establish a regular client feedback model via surveys and other tools focused on identifying opportunities to create growth, improve client relations and identify potential service issues and / or opportunities for adoption / training on Cavalry Ops / AmpianHR Products. 
• Help Create Growth for our clients by handling escalated issues and having the “hard” conversations with key contacts. 
• Act as liaise with cross-functional internal teams to improve the entire customer experience with a specific focus on key accounts and “at-risk” clients. 

Knowledge, Skills , Abilities & Education :  

•  Preferred 3+ years successful account management or account support role 
• Demonstrated ability to influence through relationships, expertise and information 
• Excellent presentation skills with the ability to adjust message to suit the audience. 
• Confident and Fearless in professional social situations. 
• Excellent verbal and written communication skills 
• Strong track record of de-escalating issues and creating growth and loyalty through creative problem solving and proactive intervention.
• Previous experience working with client retention and net promoter score metrics and KPI’s 
• Proven ability to create long-term, trusting relationships 
• Proven track record of consistently exceeding company objectives and goals 
• High energy, engaging and ability to Listen, empathize, and take appropriate action. 
• Proven track record of demonstrating accountability and follow through on commitments and tasks