Account Manager Client Services - National Remote - with Growth Opportunities

We are hiring a driven Account Manager Client Services - National Remote to join our high calibre team at UnitedHealth Group in Dallas, TX.
Growing your career as a Full Time Account Manager Client Services - National Remote is a fantastic opportunity to develop useful skills.
If you are strong in leadership, adaptability and have the right drive for the job, then apply for the position of Account Manager Client Services - National Remote at UnitedHealth Group today!

$1,000 Sign On Bonus For External Candidates

Training classes start soon - apply today!

If putting a smile on someone’s face puts one on yours, you belong on our team. Here at Optum and UnitedHealth Group , we’ve brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any shift schedule during our normal business hours and may be necessary, given the business need, to work occasional overtime.

MUST be able to work ANY shift schedule after Nesting, within the following hours of operation:

• 5 AM – 7 PM M-F and 6 AM – 5PM Sat, Pacific

• 6 AM – 8 PM M-F and 7 AM – 6 MS Sat, Mountain

• 7 AM – 9 PM M-F and 8 AM – 7 PM Sat, Central

• 8 AM – 10:00 PM M-F and 10 AM – 8 PM Sat, Eastern

• OPEN MOST HOLIDAYS

TRAINING :

MUST be able to attend ALL sessions as scheduled of 6-week training (attendance and punctuality is required for successful completion of training) and to include 2-week nesting.

Hours are Mon – Fri:

• 6:30 AM – 3 PM Pacific

• 7:30 AM – 4PM Mountain

• 8:30 AM – 5 PM Central

• 9:30 AM – 6:00 PM Eastern

• OPEN MOST HOLIDAYS

Primary Responsibilities

• Answer incoming phone calls per day from customers and/or health care providers (i.e. physicians’ offices, clinics) and identify the type of assistance the customer needs

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

• Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools

• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED (or higher) OR equivalent work experience

• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

• 1+ Years of Customer Service Experience

• MUST be able to work ANY shift schedule after Nesting, within the following hours of operation:

• 5 AM – 7 PM M-F and 6 AM – 5PM Sat, Pacific

• 6 AM – 8 PM M-F and 7 AM – 6 MS Sat, Mountain

• 7 AM – 9 PM M-F and 8 AM – 7 PM Sat, Central

• 8 AM – 10:00 PM M-F and 10 AM – 8 PM Sat, Eastern

• OPEN MOST HOLIDAYS

• MUST be able to attend ALL sessions as scheduled of 6-week training (attendance and punctuality is required for successful completion of training) and 2-week nesting. Hours are Mon - Fri

• 6:30 AM – 3 PM Pacific

• 7:30 AM – 4PM Mountain

• 8:30 AM – 5 PM Central

• 9:30 AM – 6:00 PM Eastern

• OPEN MOST HOLIDAYS

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Ability to keep all company sensitive documents secure (if applicable)

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

• Proficient conflict management skills to resolve issues in a stressful situation

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $67,800 - $133,100.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW

Benefits of working as a Account Manager Client Services - National Remote in Dallas, TX:

● Excellent benefits
● Advancement opportunities
● Attractive package

● Remote Work opportunity