Accounts Receivable Coordinator, HBS Online

Job Summary

Harvard Business School (HBS) Online is Harvard Business School's vision of business education reimagined for the digital age. Our mission is simple: to create learning experiences that bring business education to life.


HBS Online offers a unique and highly engaging way to learn vital business concepts. To see these techniques in action and gain actionable skills and insights, check out HBS Online's Sample Business Lessons (


The Accounts Receivable Coordinator will be responsible for day to day management of Accounts Receivable activities as well as customer service inquiries related to the financial components of our registration systems. Working in close collaboration with members of the Business Operations Team and as a liaison to HBS Online Support Services for customer financial support, the Coordinator will receive and process all requests and questions as the first line of contact for financial questions.

Position Description

Accounting

• Manage all incoming accounts receivable activity (such as loans, military benefits, wires, and credit card transactions); receiving, reviewing and processing transactions as needed. Maintain departmental documentation related to payment activity.
• Record participant and company payments in the HBS Online administrative system, running reports from other HU systems (such as HART) for reconciliation and tracking as necessary.
• Create credit vouchers to record payments received by check.
• Create ADIs at month end to reflect wires, loans, credit card payments and other activity into the General Ledger.
• Research and analyze transactions (wires, loans, Western Union, etc.) in support of month end close and balance sheet reconciliations, reaching out to other Harvard departments (KLS, HGSE, DCE) as needed.
• Certify loan requests through ELM, in compliance with HBS Online loan policies.
• Respond to vendor inquiries about audits and compliance.

Admin System

• Run regular transaction reports for Revenue Reporting. Prepare ad hoc reporting as requested.
• Participate in the design and testing of administrative system (SalesForce and Certinia) functionality; make recommendations for enhancements to be added to product roadmap.

Customer Service

• Resolve help desk tickets related to customer payment issues in a timely manner through utilization of multiple systems. Help to diagnose root causes, identify options, and draft communications to participants. Using discretion, escalate as necessary.
• Oversee the creation and maintenance of communication templates and processes that enable the Business Operations and Support Services teams to provide consistent, reliable, and timely service.
• Analyze ticket data to assist tracking of volume and issue types. Suggest ways that we might improve our payment options or processes accordingly.

Operations & Office Support

• Serve as back-up to the Administrative Coordinator for office supply ordering and other administrative tasks.
• This role is responsible for other duties as required.

Basic Qualifications

• High school diploma, GED, or equivalent required
• 3 years of related experience is required
• Education beyond high school may count toward experience
• Intermediate Microsoft Excel experience and general Microsoft Office (Word, PowerPoint, and Outlook) experience is required
• Proven ability to utilize multiple financial and reporting systems, as well as other applications (i.e. Adobe)

Additional Qualifications and Skills

• Accounting experience preferred
• Attention to detail and strong customer service orientation
• Ability to manage competing priorities and deadlines
• Ability to exercise judgment and discretion, recognizing when to escalate questions or concerns
• Ability to work both independently and as a team member
• Familiarity with HBS or Harvard financial systems is a plus

Working Conditions

This role requires an ability to provide coverage as part of a rotation for tickets around weekends and school breaks to support service level agreement and registration deadlines (dates will be known in advance and work can be done remotely).

Additional Information

This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.


This is a 40 hours/week, overtime-eligible position.


We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.


A cover letter is required to be considered for this opportunity.


Harvard Business School will not offer visa sponsorship for this opportunity.


Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here:

Benefits

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