BPO Team Lead - Hiring Immediately

We are hiring an expert BPO Team Lead to join our vibrant team at NTT Data in Oklahoma City, OK.
Growing your career as a Full Time BPO Team Lead is a great opportunity to develop excellent skills.
If you are strong in communication, planning and have the right experience for the job, then apply for the position of BPO Team Lead at NTT Data today!

Leads a team ensuring the highest quality of service is provided to clients.

• Monitors performance of the team and reports results and issues to higher - level leadership.

• Assists team with escalated client or account issues.

• Has input into hiring, staffing, and maintaining a diverse and effective workforce.

• May interact with clients and internal departments to resolve issues.

• Works with the team to complete assignments using established guidelines, policies and procedures. • Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

• Ensures appropriate record keeping, reports, and related administrative functions are accurate and up - to - date.

• Upon request, compiles and analyzes data to identify trends for root cause analysis

Skills Required

• Good communication skills.

• Good client service skills and leadership capabilities.

• Basic knowledge, understanding and application of project management principles and methodologies.

• Good analytical / problem solving skills.

• Basic budgeting, business financial and P&L skills.

Benefits of working as a BPO Team Lead in Oklahoma City, OK:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package