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We're growing, and our clients deserve the best. As a Call Center Specialist, you’ll be trained to answer questions for our career agents. You will place an emphasis on knowledge, problem solving, and adherence to policies and procedures. In this role, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
LOOKING FOR CAREER GROWTH?
MassMutual values our associates, and we want to invest in YOU! Our licensing incentive program is available to employees who have been working in our call center for at least 6 months.
As part of this program, we will:
THE TEAM
The Service Center Specialist’s team provides high quality service to our career agency system via our 800 # phone lines. This team assists callers in providing support for information regarding inquiries, service requests, and problem resolution. Information and service provided by this team is accurate and time-sensitive with an emphasis on knowledge, accommodation, attitudes, and behaviors that support the needs of our career agents.
THE IMPACT
Minimum Qualifications
The Ideal Qualifications
#LI-AA1
#LI-Remote
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.This job is no longer accepting applications.
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