Call Center Supervisor

Call Center Supervisor

Elite Technical is currently seeking a Call Center Supervisor for our client, a Healthcare Organization, in the Anne Arundel County, MD area. The selected Supervisor will join our clients Membership Services Department. The priority of the supervisor is to make sure incoming calls from members and providers of service regarding benefits, eligibility, and claims submission information calls are answered completely and in a timely manner.Primary Accountabilities include:
- Meet given objectives for telephone abandonment rate, blockage rate and wait time as set forth by OPM and the Health Plan.
- Meet given objectives for accuracy measurements set forth upper management
- Meet given standards for volume of telephone calls.
- Administer Plan personnel policies accurately and equitably.
- Complete assignments/reports on a timely basis.
- Other duties as assigned.What you can expect:
- Stable organization with employee longevity and stability.
- Competitive salary and benefits packageIf you, or someone you know, is interested in learning more about this exciting, full-time employment opportunity, please contact Elite Technical Immediately!

Required Skills

- Able to work a 10:30am to 7:00 pm shift 1-2x per week.
- AA degree (or commensurate experience) preferred.
- Three (3)+ years experience in supervisory/work-leader capacity within a call center environment (10-20 reps ideal)
- Three (3)+ recent years of health insurance customer service experience (Required)
- Skills in decision-making and problem-solving.
- Good verbal and written communication skills.
- Motivational/leadership skills.

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