Clinic Receptionist

Mountain Management Services and CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.We offer the following benefits to support you and your family:On-site childcare with extended premium account for additional support with children pets dependent adults and household needsEmployee Assistance Program (EAP) for you and your familyPaid Time Off (PTO)Health/Dental/Vision InsuranceFlexible spending accountsVoluntary Protection: Group Accident Critical Illness and Identify TheftAdoption AssistanceTuition Assistance for career growth and developmentMatching 401(k) and 457(b) Retirement ProgramsWellness ProgramAdditional incentives for eligible full time day shift and night shift opportunities

Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associates with the patient intake process and performs routine duties within the clinic.

  Key Responsibilities  

• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guideline.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
• Perform other duties as assigned.

Education:

• High school diploma or equivalent required

Experience:

• 1 year of healthcare experience preferred
• Electronic medical record experience preferred