Cloud Engineer

HealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a dedicated Cloud Engineer who is responsible for designing, implementing, and maintaining our multi-cloud infrastructure to support a range of business applications and services. This role will act as a key player in ensuring our cloud environments are secure, reliable, and optimized for performance. It requires a deep understanding of various cloud platforms, the ability to troubleshoot and resolve complex issues, and the flexibility to work across multiple technologies and tools.

We know how important people are to our organization which is why we offer an extensive benefits package which includes:

• A competitive salary.
• 4 weeks of paid time off.
• Federal holidays off.
• Full benefits package.
• 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)
• Volunteer opportunities.

Interested? Here's more about the role:

Responsibilities:

Information Technologies Support:

• Deploy, configure, and maintain cloud resources, ensuring high availability and optimal performance.
• Implement and monitor security best practices, compliance standards, and disaster recovery strategies for cloud services.
• Design, deploy, and support cloud technologies including, but not limited to, Azure, RingCentral, Jira, Confluence, M365, Entra ID, Microsoft Defender, and Intune
• Develop cloud architecture and designs to meet the organization's business needs, taking into account scalability, security, and performance.
• Collaborate with various teams to integrate cloud services with other on-premises and cloud systems, ensuring seamless operations.
• Monitor cloud resources, analyze performance, and implement optimization strategies to reduce costs and improve efficiency.
• Create and maintain automation scripts and infrastructure-as-code (IaC) to streamline deployment and management processes.
• Diagnose and resolve complex IT issues and provide 24/7 support when necessary.
• Create and maintain comprehensive documentation of cloud architecture, configurations, standard operating procedures (SOPs), technical architectural Visio drawings, and best practices.
• Assist in training and mentoring junior team members and cross-functional teams on cloud-related technologies.
• Provide Level 3 technical support to end-users, diagnose and resolve hardware and software issues, and ensure a high level of member satisfaction.
• Perform root cause analysis and implement solutions to prevent future occurrences.
• Use ITSM software (Jira) and tools to collect agreed performance statistics and to ensure that appropriate action is taken to investigate and resolve incidents in systems and service.
• Participate on projects with a focus on smoothing the transition from development staff (Senior Network Administrators, Analysts, Management, etc.) to production staff (end-users) by performing quality testing, documentation, and cross-training within the project life-cycle.

Banking Systems Administration

• Maintain and administer banking application environments, including but not limited to Symitar Episys, iPay Bill Pay, Vertifi DeposZip, Microdynamics Group/OSG eStatements, Alkami ORB (online relationship builder), MeridianLink's XpressAccounts, DocuSign, CUNA Mutual LoanLiner, and SWBC EasyPay.
• Fully vet with quality assurance testing updates, patches, and new releases for banking applications including formal documentation of QA checklists and release summaries for staff.
• Identify and resolve issues with applications, automated tools, network scripts and group policies.
• Create, change, and remove third-party security access for end-users as requested by management.
• Participate in the development and implementation of software related procedures and standards.

Development

• Collaborate with cross-functional teams, including developers, system administrators, and DevOps engineers, to deliver integrated solutions.
• Provide guidance and support to internal teams on Azure-related matters.
• Offer business process recommendations to IT management on effective usage of systems and technologies to utilize their fullest potential.
• Participate on project implementations including requirements gathering, validation, beta testing, user acceptance performance, deployment, and project closing debrief.
• Contribute to project plans, schedules and track and report project statuses.
• Assist in communicating and documenting requirements of projects with departments, programmers, networking team, and vendors in a clear and organized fashion.
• Act as liaison between department end-users, analysts, networking team, and consultants in the analysis, design, configuration, testing, and maintenance of systems and processes to ensure optimal operational performance.

Other

• Provide input for annual budget.
• Act as a backup to fellow Information Technology staff.
• Improve technical expertise through training while ensuring up to date knowledge in current interactive technologies, development trends, strategies, products, and best practices.
• Actively engage in learning opportunities that will improve over-all knowledge of the Credit Union Industry and HACU's current products.
• Other duties as assigned.

Demonstrated Skills, Abilities, & Behaviors:

• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to understand and abide by the strict confidentiality policies that are necessary at a financial institution.
• Multi-tasking, time management, and creativity are imperative to the success of this role.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as a Cloud Engineer or Cloud Architect.
• Knowledge of Azure, RingCentral, Jira, Confluence, M365, Intune, and FortiCloud preferred.
• Strong understanding of cloud security, compliance, and best practices.
• Proficiency in scripting and automation (e.g., PowerShell, Python, Terraform).

HACU is an Equal Opportunity Employer.

This is an onsite role.

Visa Sponsorship Disclaimer: Please note that this position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.