Collections Coordinator

System One has partnered with a growing company spanning multiple states in their search for a Collections Coordinator to join their team in Columbus, OH. The Collections Coordinator will be responsible for managing the collection of outstanding accounts receivables from clients and customers in a timely manner, as well as assisting with resolving customer billing issues and reducing the amount of accounts receivables. Immediately available candidates are encouraged to apply. 

Responsibilities:

1. Contact customers with overdue accounts via phone, email, or mail to request payment.
2. Negotiate payment plans or settlements with customers based on their financial situations and company policies.
3. Maintain accurate records of all collection activities and communications with customers.
4. Investigate and resolve any discrepancies or disputes related to outstanding balances.
5. Monitor accounts to identify delinquent payments and take appropriate actions, such as sending reminders or escalating collection efforts. 
6. Provide regular updates to management on the status of collections activities and key performance metrics.
7. Stay informed about relevant laws and regulations governing debt collection practices and ensure compliance with all legal requirements.
8. Identify opportunities for process improvements and implement best practices to optimize collections efficiency.

Qualifications:

1. Associate's degree preferred.
2. Minimum of 2+ years experience in collections and/or accounts receivable.
3. Strong negotiation and communication skills.
4. Ability to work independently and prioritize tasks effectively.
5. Proficiency in using collection software and Microsoft Office applications; SAP or Salesforce experience would be ideal. 
6. Knowledge of accounting principles and practices.
7. Attention to detail and accuracy in record-keeping.
8. Ability to maintain professionalism and empathy when dealing with customers in difficult situations.
9. Familiarity with consumer protection laws and regulations governing debt collection practices.