Collections Specialist

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Qualifications & Requirements:

• Multi-site collections experience highly preferred
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate's/Bachelor's degree is a plus

• Working Hours: 8am - 5pm; Flexible schedule available, but start time cannot be any later than 8am
• Hybrid Schedule:
• On-site - Monday, Wednesday Thursday
• Remote - Tuesday, Friday