Number of Applicants
:000+
General Summary:
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients vendors or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Groups quality practice standards polices procedures and customer service expectations. The Front Office I will check in patients collect payments check out patients schedule followup appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.
Opening Responsibilities:
CheckIn Responsibilities
CheckOut Responsibilities
General Office Responsibilities
Closing Responsibilities:
Education/Experience/Knowledge:
Physical/Mental Demands:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential : Communication with others to exchange or express information and ideas. Ability to receive detailed information through oral communication and to make fine distinctions in sounds. Determine the accuracy neatness thoroughness of the work assigned and perceive general observations. Must be able to remain in a stationary position at least 75% of the time. Extending the hands and arms in any direction. Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer. Perform a variety of duties often changing from one task to another of a different nature. Perform with frequent interruptions and/ or distractions. Make appropriate job decisions following standard office policies and past precedents. Adjust priorities quickly as circumstances dictate. Ability to establish and maintain cooperative working relationships with coworkers and the public. Work independently and identify potentially more effective methods of work operations. Ability to interact appropriately with colleagues and patients for different purposes and different context.
Marginal: Needs to move inside or outside the office space to access file cabinets. Sedentary work that includes moving objects up to 10 pounds. Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. Ability to identify and distinguish colors. Light work that includes moving objects up to 20pounds occasionally.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.
Preferred
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