HOH - Capacity Account Manager

This is a 3 month Hiring our Heroes fellowship role, funded by the DoD, with no salary or benefits funded by CBRE. 

Job Summary 

The purpose of this role is to provide operational and financial support to the Account Leader and their team. Reports to the Account Leader, or on larger more complex accounts, operates within a team and reports to a Lead Contract Support. This induvial will require strong inter-personal skills, financial acumen and the ability to work autonomously to drive results within the account.

Essential Duties and Responsibilities

Account Governance & Administration:

• Ensure consistent delivery of core operational and financial outputs on the account

• Support Account Leader with compilation of monthly Account Review pack

• Compile monthly client reporting

• Perform with an understanding of business requirements and changes, ensuring continuous improvement

• Assist with timesheets and expenses reports

• Challenge coordinating team's ability to drive productivity and results

• Support People Engagement and Accounts DE&I objectives; Promote and maintain CBRE culture throughout 

Account team

• Other duties may be assigned

Commercial/Financial:

• Understand the contract, including scope and terms & conditions

• Financial and operational systems champion/administrator

• Invoice monthly/quarterly maintenance billing and projects as per contracted agreements in a timely manner

• Ensure that extra works jobs are issued in a timely manner and at the correct gross margin

• Create purchase orders for one-off maintenance, extra works, and projects in line with company requirements

• Respond to weekly inquires on financial reports for Accounts Receivable, Invoice Pool (Accounts Payable), WIP, and Open POs

• Work with the Account Leader to help improve the financial standards of the contract that are measured against monthly key performance indicators

• Maintain specificity and accuracy in reporting to showcase best practices

Supply Chain  & Vendor Coordination

• Coordination of vendors for reactive and planned works

• Coordination of sub-contractor paperwork, ensuring they are compliant with QHSE requirements

• Onboarding new vendors to the financial system

Workflow & CMMS Administration:

• Systems administrator for: CMMS, WebQuote, Dynamics/PeopleSoft, eLogbooks etc. where applicable on account

• Raise, dispatch, monitor, and report on work orders

• Coordinate & process quotations for extra works

Helpdesk & Customer Service

• First point of contact for requests

• Process calls, emails, and work requests

• Log and monitor complaints and escalations

• Coordinate CBRE & vendor resources

QHSE:

• Assist the Account Leader in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe working environment

Supervisory Responsibilities

No formal supervisory responsibilities in this position.  May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.