IT Support Technician - Urgent

We are looking to hire an expert IT Support Technician to join our vibrant team at Abacus Technology in Wichita, KS.
Growing your career as a Full Time IT Support Technician is an amazing opportunity to develop excellent skills.
If you are strong in adaptability, people management and have the right experience for the job, then apply for the position of IT Support Technician at Abacus Technology today!

Abacus Technology is seeking an IT Support Technician to provide technical support for the 22 nd Communications Squadron at McConnell AFB. This is a full-time position.

Provide IT hardware, software, and account support. Maintain, troubleshoot, configure and repair IT equipment. Install, maintain, troubleshoot, and repair cabling and other network infrastructure. Plan and execute Information Technology activities and projects. Install, maintain, troubleshoot, and repair software (operating system and applications). Build, request, maintain, troubleshoot, and repair user accounts and groups. Assist with hardware and software inventory management duties. Document all tasks, new and completed, in the designated help desk database. Perform administrative duties as needed: management of user and operational forms, inventory records, data calls, office file maintenance, in-processing, out-processing etc. Serve as an IT staff representative to non-flight entities when needed (e.g. coordinate with outside IT teams or help desks, contractors or other Government agencies). Comply with DoD Directive 8500.01, Air Force Manual (AFMAN) 17-1301 Computer Security (COMPUSEC), AFMAN 17-1303 Cybersecurity Workforce Improvement Program, AFI 17-101 Risk Management Framework (RMF) for Air Force Information Technology (IT), AFI 17-130 Cybersecurity Program Management, and AFI 33-332, Air Force Privacy and Civil Liberties Program. Triage incoming service requests and work orders and respond to technical hardware, software, and user problems.

2+ years experience in a technical support role. Must be Security+ certified. Must hold an operating system certification (e.g. Microsoft). Experience configuring, maintaining, troubleshooting, and repairing the following: printers, scanners and multifunction devices; IT networks and networked devices; network cabling; personal computers, laptops, common peripheral devices and applicable software of said devices; mobile devices including Apple iOS; wireless protocols and devices; common Microsoft operating systems and applications (e.g. Server 2016, Windows 10, DOS commands, Office 2010); and non-specific software applications. Able to organize and track systems; establish and maintain said systems (e.g. help desk ticket tracking database, hardware and software inventory tracking, and office files). Able to communicate clearly, good verbal and written communication skills, with demonstrated ability to communicate with technical and non-technical team members as well as functional management. Must have good personal and teamwork skills. Possess the ability to perform accurately in situations of evolving organizational requirement and deadlines. Must be able to walk or stand for up to 8 hours at a time. Must be able to work from a step ladder, reach under desks, and lift up to 50 pounds to chest level. Must have the skills and abilities to quickly learn through on-the-job training and assigned reading. Must possess normal color vision as defined in AFI 48-123, Medical Examinations and Standards . Must be a US citizen and hold a current Secret clearance.

 

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

 

EOE/M/F/Vet/Disabled

Benefits of working as a IT Support Technician in Wichita, KS:

● Excellent benefits
● Advancement opportunities
● Attractive package