Jobversity Account Manager

Title:                   Jobversity Account Manager 
Department:      Jobversity
Reports to:        Director of Products & Services (Jobversity)
FLSA Status:     Exempt About the Organization: Over the years, Upwardly Global has supported thousands of foreign-born skilled job seekers in transitioning from poverty or exclusion to quality, thriving-wage careers through its customized program and holistic approach to integrating skilled immigrants into the US job market. Upwardly Global is a data-driven, innovative organization with a bold vision and a fearless spirit operating out of four major US markets and providing remote services to several parts of the country. It is unwavering in its commitment to a diverse and inclusive culture where every voice matters. About Jobversity: Jobversity is an Upwardly Global initiative which aims to scale our 20+ years of knowledge, expertise, direct service experience, digital tools and resources to the broader ecosystem of immigrant and refugee serving agencies – equipping the field to better address the unique workforce development and inclusion barriers faced by internationally-trained professionals. We provide employment readiness training, tools, and consultation to individuals and providers in the public workforce system who are outside of Upwardly Global’s direct service customers and for a fee. Position Overview: This role offers the opportunity for an enthusiastic “doer” to make a vital contribution to the success of Upwardly Global’s strategic scale initiative, Jobversity. The Account Manager will be responsible for managing accounts for external partners licensing Jobversity’s digital products and services. This includes relationship management, customer support, oversight and standardization of business processes, and new business development. This is a position for a nimble problem solver who wants to dive headfirst into a startup environment. The ideal candidate will have demonstrated strength in internal/external facing relationship management, high standards for service delivery, and the ability to translate customer feedback into substantive recommendations for systems and process improvements.  In addition, we are looking for someone with a high level of fluency in technology solutions – the candidate does not need to be a trained technologist, but rather, someone who is comfortable learning and embracing new technologies that support strong business operations.  Essential Duties & Responsibilities

• Act as a strategic thought partner to the Director of Products & Services and Senior Account Manager on the successful development and implementation of Jobversity’s business model
• Delight Jobversity partners through strong customer service orientation, timely responsiveness to support requests, and demonstrated subject matter expertise
• Cross-functional and departmental collaboration on implementation of the Jobversity strategy
• Further develop and implement full Account Management life-cycle including process documentation and data management
• Manage national accounts, including: 
• Primary relationship manager and main POC for B2B partners (client organizations)
• Onboarding of new partners including completion of sales process, account setup and orientation
• First stop resolution of partners' technical issues and programmatic questions
• Regularly monitor partner usage and encourage user adoption as necessary
• Escalate opportunities and challenges to Director of Products & Services
• Prospect new leads and field/cultivate opportunities for strategic paid partnerships as appropriate
• Manage invoicing and contract renewals
• Represent UpGlo at select external events, including panels, presentations and workshops with Jobversity partners; may include domestic and/or international travel as required 
• Collect user feedback from partners and share back with product development team to inform product development pipeline; potential to work closely with product development team on new content development
• Collaborate with the Jobversity team on new technology implementations as necessary
• Potential for ad hoc engagement on project-based consulting opportunities with Jobversity partners

Knowledge & Skills Required:

• Strong and demonstrated project management skills required. Ability to effectively and efficiently manage multiple priorities and deadlines is mandatory 
• Demonstrated subject matter expertise in supporting immigrants and refugees and/or the job search process in the United States
• Strong skills in both internal and external relationship management
• Strong interest and/or skills in business development 
• Highly adaptable and confident self-starter
• Strong accountability and process/detail orientation
• High level of comfort and familiarity with Salesforce strongly preferred; experience with LMS platforms also preferred; technology early adopter required
• Previous Sales and Marketing experience highly preferred

Work Environment/Physical Requirements  

• Requires the ability to travel locally and regionally and nationally; travel up to 10%. 
• Must be available to occasionally work evening events

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Upwardly Global is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.