Medical - account representative

VACO IS SEEKING PATIENT ACCOUNT REPRESENTATIVE FOR A CLIENT IN SMYRNA, GA! As a Patient Account Representative, you will play a vital role in managing the financial aspects of patient accounts within a healthcare setting. Your responsibilities will revolve around ensuring accurate and timely billing, resolving billing discrepancies, and providing exceptional customer service to patients regarding their accounts.

Key Responsibilities:

1. Billing and Invoicing: Generate and process patient invoices accurately and promptly using healthcare billing software. Ensure adherence to billing guidelines and regulations.

2. Payment Processing: Record and reconcile patient payments, including insurance claims, co-payments, and out-of-pocket expenses. Follow up on unpaid invoices and outstanding balances.

3. Insurance Verification: Verify insurance coverage and eligibility for patients. Collaborate with insurance providers to resolve any issues or discrepancies in coverage.

4. Customer Service: Address patient inquiries and concerns regarding their accounts promptly and professionally. Provide clear explanations of billing statements, payment options, and insurance coverage.

5. Collections: Initiate collection efforts for overdue accounts through phone calls, emails, or written correspondence. Work with patients to establish payment plans or negotiate settlements when necessary.

6. Compliance: Ensure compliance with healthcare regulations, such as HIPAA, in handling patient information and billing processes. Stay updated on changes in healthcare laws and regulations.

7. Documentation: Maintain accurate records of all interactions with patients, including billing inquiries, payment arrangements, and collection efforts.

8. Team Collaboration: Collaborate with other healthcare professionals, including medical billing specialists, nurses, and administrative staff, to facilitate efficient billing processes and resolve patient account issues.

Qualifications:

• High school diploma or equivalent required; additional education or certification in healthcare administration, medical billing, or related field preferred.
• Prior experience in medical billing, healthcare administration, or customer service roles preferred.
• Proficiency in using billing software and Microsoft Office applications.
• Strong attention to detail and accuracy in financial transactions.
• Excellent communication and interpersonal skills, with the ability to empathize and effectively communicate with patients from diverse backgrounds.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Knowledge of healthcare billing regulations and compliance standards, including HIPAA.
• Strong problem-solving skills and ability to handle sensitive and confidential information with discretion.

Joining our team as a Patient Account Representative offers an opportunity to contribute to the smooth operation of healthcare finance while ensuring patients receive the support and assistance they need to manage their accounts effectively.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

About the Company:
Vaco, LLC

Vaco provides expert consulting, permanent placement, executive search and strategic staffing for companies around the world, in the areas of accounting, finance, technology, healthcare, operations, administration and more. As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 offices across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.

Company Size:
2,500 to 4,999 employees

Industry:
Staffing/Employment Agencies

Founded:
2002

Website: