Patient Account Representative II

Dean’s Professional Services is now hiring a qualified, patient-care-focused Patient Account Representative II  to work in a State Hospital in Houston, TX.

We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities!

The Patient Account Representative II  is responsible for the timely collection of third-party and private pay receivables.

Job Responsibilities:

• Review incoming correspondence and take appropriate action. 
• Respond promptly to inquiries.
• Analyzes accounts for errors, adjustments, and credits, issuing corrected entries when necessary. Updates account information accordingly.
• Documents communications accurately and completely.
• Verifies insurance policy benefits for new and returning patients with carriers and employers.
• Assures all insurance information has been completely and accurately obtained. Documents all pertinent insurance information. Documents information given or received to support actions taken on insurance charges or referral issues.
• Identifies special policy clauses or pre-existing conditions and verifies the effective date of policies.
• Educates patients and families on insurance issues. Communicates patient's fiscal responsibility professionally.
• Notifies appropriate work units of patient's insurance coverage, authorizations, or status.
• Identifies all patients without third-party financial benefits and performs financial counseling according to Revenue Cycle policies and procedures.
• Identifies and handles a variety of routine to complex customer service inquiries or requests while providing a high level of customer service.
• Receives and reviews contracts to understand the contract provisions. Interprets managed care contracts for insurance coverage.
• As part of being a revenue Cycle team member will provide support to Revenue Cycle work units and other work units as assigned.
• May perform other duties as assigned.

Job Requirements:

• High school diploma or equivalent. Required
• Graduate from a vocational business school with a minor in a job-related field – Preferred 
• 3+ years of hospital/medical collections experience with an understanding of third-party reimbursement procedures, as well as state and federal regulations governing healthcare.
• Some knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting
• Proficient in MS Office with emphasis in Excel, 10-key, and math.
• Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Job Details:

• Schedule: M-F 8 am – 5 pm 
• Starting at $18/hr. (Based on experience) 
• Full benefits – healthcare, dental, vision, 401k program.
• Temp-to-Hire opportunity.

Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information, please visit   .