Patient Account Specialist - with Growth Opportunities

We are looking for a hardworking Patient Account Specialist to join our all-star team at Virginia Mason Medical Center in Seattle, WA.
Growing your career as a Full Time Patient Account Specialist is an awesome opportunity to develop exceptional skills.
If you are strong in creativity, people management and have the right personality for the job, then apply for the position of Patient Account Specialist at Virginia Mason Medical Center today!

Overview

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state: CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Responsibilities

The responsibilities of this position are principally to facilitate, educate and communicate to patients Virginia Mason Medical Center's revenue cycle policies and procedures. This includes, but is not limited to, responding to patient inquiries/complaints regarding all billing aspects of a hospital based medical facility as well as maximizing reimbursement of self pay receivables via payment schedules, assessment for in-house charity programs or eligibility for state-sponsored insurance plans. This position will proficiently perform duties as outlined below in one of the following areas: Patient Account Specialist or Patient Service Specialist.

Principal Responsibilities:

PATIENT ACCOUNT SPECIALIST

• In a high call volume setting, provides clarification and education to, as well as research of, patient billing concerns and complaints.
• Addresses broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefit interpretation and adjudication.
• Provides financial counseling both in advance and post receipt of services.
• Provides assistance with reimbursement for under or un-insured individuals (including uncompensated care).
• Collects on private receivables and may participate in collection agency processes (ie: court appearances)
• Acts as resource to Medical Center for organizational, state, federal and commercial reimbursement procedures and policies as they may pertain to individual patient situations.

PATIENT SERVICE SPECIALIST

• Provides financial counseling in advance of services, collects prepayments, and provides cost estimates to patients, payers and providers.
• Responds to patient inquiries regarding benefits and charges.
• Provides assistance with reimbursement to under or un-insured patients.
• Provides bedside financial counseling services.
• Acts as a resource to the medical center for organization, state and federal reimbursement procedures, policies and individual patient status situations.

Qualifications

We require:

Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail

Ability to problem solve and multi-task; keep confidences

Knowledge of insurance concepts

Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)

Excel in a team based environment with a positive attitude

Comfortable with ambiguity and the ability to be flexible.

Preferred:

High School diploma or GED

6 months previous call center, health care experience and medical terminology 

We're proud to share that Virginia Mason Medical Center was recognized among the Best Hospitals in Washington state by U.S. News & World Report. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies. As a part of our organization, we currently offer the following additional benefits:
• Competitive starting wages (DOE) and training to grow within the company
• Paid Time Off (PTO) Health/Dental/Vision Insurance Flexible health spending accounts (FSA)
• Matching 401(k) and 457(b) Retirement Programs
• Tuition Assistance for career growth and development
• Employee Assistance Program (EAP) for you and your family
• Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
• Adoption Assistance
• Wellness Program We deliver inspired people to do meaningful work. We are an equal opportunity/affirmative action employer.
Company Benefits:
● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package