Provider Relationship Account Consultant

Location: Must live within 50 miles of an Elevance Health Pulse Point location.

Summary:

Responsible for providing quality, accessible and comprehensive service to the company’s provider community.

How you will make an impact:

+ Develops and maintains positive provider relationships with provider community via a mixture of email, telephonic and/or face-to-face outreach, by communicating administrative and programmatic changes, facilitating provider education and the resolution of provider issues.

+ Collaborates with internal matrix partners to triage issues and submit work requests.

+ Generally assigned to a portfolio of providers within a defined cohort.

+ Researches, analyzes, and coordinates prompt resolution to provider issues and appeals through direct contact with providers and internal matrixed partners.

+ Coordinates communication process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.

+ Conducts routine outreach to support the understanding of managed care policies and procedures, as well as outreach on a variety of initiatives and programs.

+ Coordinates and conducts provider training including developing and distributing provider relations materials.

+ May assist with Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education and non-routine claim issues.

+ May coordinate Provider Manual updates/maintenance. Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery.

+ Research issues that may impact future provider contract negotiations or jeopardize network retention.

Minimum Requirements:

+ Requires a bachelor’s degree; a minimum of 2 years of customer service experience including 1 year of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background. Travels to worksite and other locations as necessary.