Account Operations Manager

About the role

As a CBRE Account Operations Manager, you will advise and lead all aspects of the maintenance management staff and safety programs for small to medium-sized facilities or properties. This job is part of the Contract Quality Management job function. They are responsible for leading the delivery of contractual services to ensure requirements are fulfilled.

What you’ll do

• Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and mentor. Be responsible for the recruiting and hiring of new employees.
• Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote interpersonal capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify the best pricing and service level performance.
• Lead account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.
• Lead ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
• Supervise the efficiency of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and resolve any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own field and how own field integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately sophisticated issues which may or may not be evident in existing systems and processes.