Accounts Receivable Collection Specialist

Position Description

Financial Administration (FAD) is dedicated to advancing Harvard University's teaching and research mission by stewarding its resources; providing support, guidance, and consultation; ensuring compliance with University and federal guidelines; mitigating risk; pursuing operational excellence; and promoting the financial health of the University.


The Central Accounts Receivable department of FAD supports approximately 100 University departments and works as a collector/customer service representative to provide quality customer service to internal and external customers. The Collection Specialist is responsible for the payments and collections of all central AR per the policy, following state & federal debt collection regulations and laws.



Typical duties include:

• Collection of the outstanding accounts receivable
• Apply payments on customer account from all sources of payment types (credit card, lockbox, and wire)
• Research unidentified and unapplied payments on accounts receivable accounts
• Identify overpayments to refund
• Process credit card payments for customers and assist with portal payment inquires
• Process the billings and distribute or mail them as directed
• Assist with and provide trainings for new Oracle AR users
• Set-up customers inside of the accounts receivable system
• Aging's review and reporting
• Provide excellent customer service to both the internal and external customers, including researching and supporting, and act as intermediary between the school and the customers
• Handle the phone and email inquiries received from customers
• Bad debt processing
• Constant review of the processes for any improvements and efficiency
• Other accounts receivable tasks as assigned

Basic Qualifications

• High school degree or equivalent
• Collections experience required
• 3+ years of related financial, customer service experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Attention to detail, strong organizational and diplomacy skills, and ability to negotiate are required
• Must possess a strong service-oriented approach, discretion in handling confidential matters, flexible, and stress tolerant
• Excellent judgment, interpersonal, verbal, and written communication skills
• Ability to multitask, work independently, and as part of a team in close and rapidly changing environment
• Accounting or finance coursework beyond high school preferred
• Experience in higher education is a plus
• Experience with Microsoft Office applications and Oracle is a plus

Working Conditions

• Work is performed in an office setting.

Additional Information

Please provide a cover letter with your application. Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Accessibility:
Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Benefits

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