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At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.
Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.
Posting expires: April 5, 2024
Salary range: commensurate with experience
Administrative Assistant, Sr General Description
The Administrative Assistant, Sr. G14 is an experienced level position in providing information and assistance to the public, including customers, constituents, and other parties, in person or by phone, email, or written correspondence, including difficult or challenging issues or resolving issues with difficult customers. Determines nature of problem or request and responds or directs individual to correct resource. This position coordinates logging and distribution of projects for plan review in software systems; and provides customer service for logging and tracking of all outgoing residential, commercial, and residential issues, cases, and work orders for DPW. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. May provide training or guidance to new representatives. This role also involves locating and referencing city-based maps and identifying DPW policies and procedures, GIS information, and CRM data in relation to customer inquiries.
Supervision Received : Works under general supervision of the Customer Service lead and follows standardized operating procedures and written instructions to accomplish assigned tasks.
Essential Duties & Responsibilities
Decision Making : The Administrative Assistant, Sr. will serve as the liaison between DPW and the constituent. Additionally, the Administrative Assistant, Sr. should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers.
Leadership Provided : Position is an entry level individual contributor and may provide training or guidance to less experienced representatives.
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