Administrative Assistant

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Occupational Summary

In support of a clinical department, applies knowledge and skills to resolve complex routine and non-routine administrative problems independently or with others.

Work Performed

• General office support including tasks such as managing phone, mail, filing, scanning, monitoring department emails
• HR and Staff support tasks such as maintaining department rosters, monitoring training, monitoring and reporting on clinician productivity, generating no show and cancellations reports
• Supports billing and collections by performing tasks such as charge capture reconciliation and audits, invoice billing, monthly budgets, and the like.
• Supports scheduling, referrals, visit reminder calls, no show report monitoring, rescheduling patients, updating databases for state mandates, etc for specialty programs such as newborn hearing screening, auditory processing disorder, and others
• Independently generate complex and detailed presentations and reports.
• Assist and advise department head and staff members on administrative problems. Compile reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Support business operations and strategic planning with analysis and recommendations based on data.
• Perform other related duties incidental to the work described herein.
• The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Education

High school education or equivalent. Preferred education two years of post-secondary education in a business-related field.

Experience

Two years of administrative support experience in increasing variety and/or complexity. Preferred experience four years related business or administrative experience to become familiar with general personnel practices, accounting and budgeting principles, and coordination of major office activities.

Degrees, Licensures, Certifications

Associates preferred

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.