Job summary The director of quality, safety and patient experience for the adult hospitals
Plans, directs and coordinates administrative and operational activities
Develops and implements short and long-range goals and objectives
Job seniority: mid-to-senior level
Responsibilities • Responsible for the development, measurement, and sustainability of Adult Hospitals segment quality and patient safety program; with an aim of reducing preventable harm and producing quality outcomes
• Coordinates hospital-wide patient safety initiatives
• Acts as a change agent to lead, facilitate, and support hospital and medical staff to create and sustain a culture of high reliability
• Manages and oversees the coordination of the segment daily Safety Huddle and ensures processes are in place for appropriate follow up, resolution, and communication
• Ensures quality and safety efforts are integrated with the Hospital Operating System and there is an appropriate flow of quality and safety information between Safety Huddle, Leadership Huddle and unit/department DMS huddles
• Coordinates and facilitates the Adult Hospitals Quality & Safety Committee
• Establishes & executes standing calendar of reports by relevant segment stakeholders
• Works with individuals at all levels of the Adult Hospitals segment on the execution of plans to improve key performance metrics
• Other responsibilities as assigned
Requirements • Masters degree in Health Care Administration, Business Administration, Nursing or other clinical field
• At least 5 years experience in progressive management or administrative experience at a strategic level managing clinical operations
• Demonstrated skill in project management and process redesign
• Documented strong interpersonal communication skills and achievements in leading teams
• Ability to work effectively across organizational lines and with diverse people
• Ability to thrive in a fast-paced environment where high energy, resiliency and attention to detail are required
• Proficient use of word processing, spreadsheets and data base
• Experience with Adult Hospitals services in a health care system
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