Job summary Performs a variety of administrative functions for the Operational Team members
Provides administrative assistance and maintains contractor files
Handles operational team communications and assists Account Managers
Job seniority: mid-to-senior level
Responsibilities • Attends assigned association meetings, records, transcribes for approval and distributes minutes
• Aids Account Managers by handling customer queries and challenges
• Provides administrative assistance including correspondence and reports
• Maintains contractor files and team contractor database
• Records postage and copy charges for all associations
• Handles operational team communications and sends communications to Association Board members and owners
• Distributes mail and faxes among operational team staff
• Assists Account Managers by handling customer inquiries and challenges
• Handles outgoing mailings for operational team and Account Managers
• Attends community association meetings, providing logistical support
Requirements • Must possess a driver's license and have reliable transportation
• Extensive computer skills, proficient in Microsoft Outlook, Word, Excel, PowerPoint, and other Microsoft Office applications
• High level of written and oral communication skills
• Strong interpersonal and customer service skills preferred
• Broad organizational skills
• Ability to work independently and without supervision
• High school diploma, some College preferred
• Minimum of five years of Customer Service experience
• Must be ambulatory and able to climb stairs, sit or stand for long periods of time, push, occasionally pull or lift 25 to 30 Ilbs
• Must have full range of motion of both arms and hands
• Must be able to see and hear
Key Skills Needed • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and other Microsoft Office applications
• Knowledge of TOPS software highly desired
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