Application system administrator

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Job Role Summary


Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical software applications. Identifies methods, solutions, and provides technical leadership in order to provide a high level of service to the customers of the department.




The System Administrator will assist project teams with technical issues in the standard Project Management Methodology. These activities include the definition of technical needs, benefits, and technical strategy; research & development within the project life cycle; technical analysis and design; and support of staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from the Project Office to the various business units by performing operations activities within the project life cycle.


This position provides technical expertise on major, complex initiatives. The System Administration team manages major, line-of-business applications supporting Environmental Health, Population Health, Vital Records, and a Laboratory. In addition, the team manages approximately 60 other minor applications. The candidate will be expected to become the primary support for at least one major application and the secondary support for at least one as well. Minor applications will be assigned as needed. The ideal candidate will be willing and able to learn new content and skills, excel at time management, and understand how to properly prioritize their workload.





Associated Job Duties



Application Administration

• Assists with installing, configuring, and maintaining applications in support of business needs and priorities.
• Assists with ensuring that the business is fully utilizing the available technology to enhance productivity and improve workflows.
• Works with Project Management Office (PMO) on project teams for new vendor application software features and new technology related projects, reviewing release notes, communicating feature changes, providing clear communication to team members, and managing business users' expectations.
• Assists Project Managers (PM) with defining and controlling project scope, priorities, and deliverables.
• Monitors, updates, and maintains existing legacy environment software systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy environment.
• Works with vendors to implement software application features according to established agreements.
• Works with Data Center personnel to architect, plan, implement and validate all hardware and associated infrastructure needs.
• Works with the Data Center to develop procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
• Works with subject matter experts (SME) or trainers to create and present/assist with Train the Trainer sessions.
• Assists with user acceptance testing.
• Maintains user accounts and permissions and audits permissions to minimize vulnerabilities.
• Maintains accurate, up-to-date application software documentation in the ServiceNow Application Portfolio of the CMDB.

Associated Job Duties, cont'd



Business Analysis

• Assists with analyzing and defining business processes to develop or align technical solutions to business and operational needs.
• Assists with evaluation of application system software upgrades, identify the current and future-state business processes, analyze, test, document, and communicate new functionality and the impacts to current business processes.
• Collaborates with business users to understand and address technology deficiencies and new business needs.
• Assists with partnering with other Corporate Information Services (CIS) teams to evaluate new IT related products and services and implement new technology.
• Actively participates in vendor application user communities and user groups when available.
• Ensures compliance with established HHC/MCPHD standards and policies.

Technical Support

• Provides technical support to staff on business applications.
• Responds to users' problems which includes troubleshooting, diagnosing, rectifying, or escalating the problem.
• Assists in the day-to-day support of software applications managed by the System Administration team.
• Develops and maintains comprehensive documentation regarding application configurations / technical system specifications and knowledge base articles for applications.
• Collaborates with other CIS teams as well as with business users to solve business problems and system issues.

Qualifications

• Bachelor's Degree in computer science, public health, environmental health or informatics

and

• three or more years of demonstrated experience as a system administrator, business analyst or end-user of a complex software application in one of these areas: environmental health, healthcare, vital records or laboratory systems

or

• any combination of education and experience, which would provide an equivalent background.
• Prior Project Management experience is a plus.

• Experience with SQL and/or Oracle, relational databases and schemas is a plus.

Licenses/Certifications Required

• Valid Indiana driver's license and access to own vehicle for in-county travel.

Knowledge, Skills & Abilities

• Excellent problem solving/analytical skills.
• Ability to manage and prioritize multiple projects simultaneously.
• Ability and willingness to learn new content areas and new skills quickly.
• Excellent verbal, written communication, and negotiation skills.
• Ability to effectively interface with technical and non-technical staff at all organizational levels.
• Self-motivated, able to work independently, and takes initiative.
• Demonstrated ability to work successfully with a diverse group of customers.
• Professional attitude and work habits.
• Understands business function related to the application.
• May work with restricted or confidential information. Must maintain confidentiality of any sensitive information according to corporate procedures.

Working Environment

• Hybrid work schedule.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.