Branch Operations and Accessibility Analyst

Job Description and Duties

The California Department of Social Services (CDSS) Legal Division is recruiting to fill one permanent full-time Staff Services Analyst/Associate Governmental Program Analyst (SSA/AGPA) position in the Administrative Legal Services Branch (ALSB).

Under direction of a Staff Services Manager I (SSM I), the SSA/AGPA performs administrative analytical duties including recruitment and position control, research and ad hoc projects, vacancy reports, and organizational charts. The SSA/AGPA serves as the Branch Accessibility Representative in support of the Department's compliance with AB 434. The SSA/AGPA also acts as the liaison to support internal software and systems. The SSA/AGPA reviews, researches, creates, maintains, develops, and assists in the implementation of policies and procedures. The SSA/AGPA collects, analyzes, and presents data, and attends various meetings as a division liaison.

This position will also be assigned special projects and may provide back-up assistance to other administrative analysts within the ALSB. The selected candidate must possess a high degree of sound judgment and initiative, have the ability to analyze accurately and communicate effectively, and must have an aptitude for research and quickly adapting to changing priorities.

The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.

Need help understanding the examination and hiring process? Do you have a question about CDSS?  We'd love to hear from you!  Please contact us at . Please include the job classification and job control number in the subject line.

You will find additional information about the job in the .

Working Conditions

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location. 

Special Requirements

Please Note:  A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take place of employment history.

Applicants are required to submit an Examination/Employment Application (STD. 678) and a Statement of Qualifications (SOQ). The SOQ must be clearly titled and should not exceed two pages in length, using no smaller than 12-point font. The SOQ is a narrative discussion of the questions listed below. It will also serve as documentation of the candidate’s ability to present information clearly and concisely in writing. Application packages received without a SOQ will not be considered. A resume and cover letter are encouraged, but are not required.

1. Describe how you are uniquely qualified as the best candidate for this position, citing your experience and education as well as the job duties and desirable qualifications described in this announcement.

2. What is your approach to planning, organizing, and managing important projects? What tools and/or techniques to you use to stay organized, especially when working under pressure and tight timelines?

3. What do you believe are the most important skills and personal traits necessary to provide exemplary customer service? Provide a specific example of a time you provided excellent customer service to a challenging customer. What was the situation? How did you handle it? How did you ensure the issue was resolved?

All applications will be screened, and only the most qualified applicants will be invited to interview. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

The selected candidate will be subject to a criminal record background check clearance by the Department of Justice and the Federal Bureau of Investigation. Appointment is subject to state civil service SROA/Surplus policies and procedures.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Effective verbal and written communication skills.

• Ability to work independently and as a part of a team.

• Effective time management and organizational skills.

• Reliable attendance and punctuality.

• Proficient working knowledge of and experience with Microsoft Office 365 desktop applications including Word, Excel, Access, PowerPoint, and SharePoint.

• Ability to maintain confidentiality, reliable attendance, and punctuality.

• Knowledge of State recruitment and personnel support duties.

• Knowledge of AB 434 state and federal requirements.

• Experience with project management.

• Flexibility in changing priorities and meeting deadlines.

• Excellent customer service skills.

• Ability to research, analyze, and use creativity in problem-solving.

• Ability to quickly grasp new technologies and programs such as GovQA and SimpliGov.

• Experience assisting with trainings and ensuring training compliance standards.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

CUSTOM SECTIONS

Examination Information

Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.  Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.