Business Execution Administrator

Business Execution Administrator in Charlotte NC Job Overview:
Join our dynamic Service Delivery team as a Business Execution Administrator, where your expertise in unclaimed property customer resolution will make a significant impact. This role is ideal for individuals with a strong background in case management, customer service, and administrative support. Key Responsibilities:
- Leverage tools and applications to research, resolve, and respond to customer inquiries, adhering to company standards, processes, and procedures.
- Manage a case load in a case management system (Pega).
- Respond to internal and external inquiries via written correspondence.
- Review and disposition incoming affidavits for completion to route for further processing.
- Print and mail physical correspondence when required.
- Support Business Execution by proactively seeking ways to improve processes.
- Perform moderately complex administrative support tasks.
- Interact with client personnel on a range of information. Required Qualifications: - 2+ years of administrative or business support experience, or equivalent demonstrated through work, consulting experience, training, military experience, or education.
- Strong reading comprehension skills.
- Research-driven with the ability to conduct efficient research.
- Experience in case management. Desired Qualifications: - Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking.
- Strong customer service experience with written communications.
- Prior experience in case load management.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to process and perform thorough research to resolve inquiries.
- High level of responsibility, initiative, and accountability.
- Experience in an email production support environment.
- Intermediate Microsoft Office skills (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote).
- Ability to navigate multiple applications, systems, and document types.
- Previous experience with HOGAN, PEGA, and OIB is a plus.
- Ability to grasp business issues quickly, recommend solutions, and drive for resolutions.
- Prior experience with unclaimed property. **Top Qualities We Are Looking For:**
1. Reading comprehension
2. Research-driven (but also efficient with conducting research)
3. Case management experience Please submit your resume highlighting your Case Management System, reading comprehension and research experience. If you meet the qualifications and are excited about this opportunity, we encourage you to apply! We're committed to providing exceptional service and support to our clients. We value our employees and offer opportunities for growth and development. Join us and become a part of our dedicated team. AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.. The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Additional Skills

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