Business Operations Consultant (Staffing, Demand & Capacity) - Hiring Fast

We are on the lookout for an enthusiastic Business Operations Consultant (Staffing, Demand & Capacity) to join our passionate team at MassMutual in Springfield, MA.
Growing your career as a Full Time Business Operations Consultant (Staffing, Demand & Capacity) is an awesome opportunity to develop relevant skills.
If you are strong in people management, critical thinking and have the right initiative for the job, then apply for the position of Business Operations Consultant (Staffing, Demand & Capacity) at MassMutual today!

Description

THE TEAM THE DATA BEHIND THE DIGITAL:

The Workforce Management, Reporting & Analytics team, as a part of the larger Digital Operations organization, supports its Business Partners by providing insights through a combination of Data Visualization and Business Analytics. We are a nimble team of Professionals embedded in the organization, supporting real time needs and Operational Non-Standard Reporting, in order to drive improvement. We help customers understand their data and make Data Driven Decisions by utilizing technology to blend data into digestible pieces - providing Leaders everything they need to make tactical and actionable strategic business decisions.

THE JOB:

The MassMutual Digital Operations Workforce Management, Finance and Reporting & Analytics team is seeking a Business Operations Consultant with a focus on Staffing Models and Demand & Capacity planning to support our ongoing modernization transition. This individual will create, evaluate and monitor staffing models across Digital Operations. By leveraging keys business drivers impacting efficiency, effectiveness and unit cost this role will support ongoing leadership reviews and discussions tied to Staffing and Demand /Capacity. In addition, this individual may support broader initiatives, strategic projects, request for data solutions and needs aimed at transforming the Digital Operations landscape. This individual will be a critical member of the reporting and analytics team which continues to have growing responsibilities to support MassMutual digital first transformation.

WHAT YOU WILL DO:

• Forecast and monitor key business drivers tied to staffing such as productivity, attrition, efficiency, and unit cost

• Create and maintain detailed Demand and Capacity models providing insights both short- and long-term needs

• Engage with all levels across the enterprise

• Support monthly business review meeting with senior leadership

• Analyze trend and identify problem solving opportunities

• Establish new ways of monitoring success, which may include KPI creation

• Identify data and reporting optimization opportunities

• Works independently and with management on high visible, divisional/cross-divisional complex projects

• Drives continuous improvement and efficiencies beyond own scope of responsibility

• Sought as a key resource for resolution of unique or complex business problems

• Be self-supportive in collaborating with peers to effectively deliver a robust solution for the business

• Drive process improvements and highlight strategic gaps and risks

• Serve as a conduit of knowledge between functional and technical teams as well as within the Workforce Management, Reporting & Advanced Analytics team

• Communicate regularly with individuals both within and outside of our team, managing relationships and expectations

• Navigate ambiguity to deliver results

• Serve as a functional specialist for the Workforce Management discipline and related technologies, while acting as a trusted advisor in support of a highly dynamic, complex environment with various types and levels of staffing

• Act as a champion for analytics capabilities by communicating their benefits and how they can be implemented and leveraged across the organization.

• Key stakeholder in ongoing SLT meeting cadence, prioritization, and reviews

WHAT YOU WONT DO:

• Large amounts of computer programming

• Manipulation of large data sets

• Sit in solitude at your desk

• Attend meetings all day

WHAT YOU NEED:

• 7+ years designing, managing, and driving the execution of complex staffing and Demand/Capacity models

• Strong interpersonal communication, conflict management, coordination, and planning skills with cross functional teams

• Ability to apply judgment to balance process compliance with achievement of business objectives

• Strong organizational skills and detail oriented

• Insurance operations /Finance Services experience

• Outcome oriented with the ability to drill down from the big picture

• Ability to communicate objectives, plans, status and results clearly

• Ability to collaborate across diverse teams and organizations

• Strong understanding of data, data projects, reporting/analytics organizations, and applicable support methodologies

• Must be a self-starter with the ability to succeed with minimal supervision

#LI-JA1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us (View email address on click.appcast.io) and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Benefits of working as a Business Operations Consultant (Staffing, Demand & Capacity) in Springfield, MA:

● Company offers great benefits
● Advancement opportunities
● Attractive package