Byrider Service Administrative Assistant

Service Administrative Assistant

Byrider of Grand Rapids, MI

Full Time Position

Are you detail-oriented, organized, and passionate about customer service? Byrider, a leader in the automotive sales and service industry, is seeking a dedicated Service Administrative Assistant to join our dynamic team in Grand Rapids.

Job responsibilities to include:

• Schedule and coordinate service appointments
• Handle customer inquiries and provide exceptional customer service
• Provides customers with basic explanation of costs associated with service
• Assist with inventory management and ordering parts
• Process service payments and manage billing information
• Collaborate with service technicians and other team members
• Maintains knowledge base of warranty and extended service contract deductibles and coverage
• Uses computer and other record keeping systems to manage information
• Collects money and gives appropriate change to customers
• Completes invoices with required customer information
• Verifies dollar amounts on invoices

Qualifications:

• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite and comfortable with learning new software
• Dependable & professional
• Previous administrative o r customer service experience preferred

Benefits:

• $15.00 per hour
• Monday - Friday daytime work hours
• Excellent benefits & paid time off
• Training and development programs to enhance your skills
• Friendly and supportive work environment
• Immediate hire

NOTE: All benefits are subject to waiting periods and other definitions defined in Employee Handbook at time of hire

Bill Marsh Automotive Group is an Equal Opportunity Employer