Claims Support Rep

Vaco has an opportunity for a Claims Support Rep in Jacksonville, Florida
This is a 4-5 month contract that sits onsite Pay $18hr Key Functions/Duties of Position: • Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated • Take first notice of loss reports, accurately enter new loss information into the claim system, route the claims for assignment to the correct adjuster • Draft and send initial contact letters, gather policy documents, order police reports, coordinate vendor assignments • Assist adjusters with SIU referrals, acknowledgement letters, and vendor payments • Draft correspondence such as underwriting advisories and client contact letters • Maintain data and update Excel Worksheets • Process and attach mail/email/faxes/physical evidence into the correct claim files, accurately label and categorize the same • Serve as first level of contact for external customer service inquiries • Notify business partners by phone/email regarding messages, inquiries and claims issues • Request W9 forms from vendors • Process expense/invoice payments • Post financial transactions such as salvage, subrogation and deductible recoveries to the claim system • Prepare check attachments • Download claim files to CDs for Attorney and Suit Assignments • Transfer data received via CD to the claim system • Prepare Attorney Assignment packets for law suits to include specific attachments, file copies, and prepare for mailing • Transcribe recorded statements • Update/maintain On-Call lists • Assist Claim Adjusters with administrative and clerical assignments • Perform other duties and/or projects as assigned Education Requirement • Bachelor's Degree or some college preferred Qualifications: • 2+ years of customer service experience • Self-motivated and results oriented • Capable of working with internal and external teams and partners • Superior customer experience skills • Positive attitude and professional demeanor • Strong computer skills, including Excel and Outlook, and the ability to master multiple policy and claims