Client Service Specialist

CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist.

Job Description

The Client Service Specialist provides administrative client services to both internal and external clients.

In this capacity, the Client Service Specialist will:

• Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring seamless support to the practice;
• Facilitate client communications and coordinate client meetings;
• Coordinate pending matters and projects and action items for each day, tracking deadlines and follow up;
• Roll calls, maintain phone logs, maintain calendar, scheduling, expense reports and travel arrangements;
• Execute legal practice tasks and projects; maintain client materials in document management system;
• Execute administrative functions and facilitate completion of tasks opening of new matters, engagement letters, client presentations, meetings and other administrative projects as assigned;
• Proofread and redline complex legal documents and correspondence;
• Prepare complex legal documents and correspondence; apply subject matter expertise in coordination of legal practice tasks and projects;
• Understand and support client billing processes including: ensure adherence to time entry protocols and best practices; proofread, edit, and review client bills; application of proper task codes and matter management; coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required;
• Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements;
• Work overtime as required; and
• Demonstrate adaptability, flexibility, initiative and innovation in handling a wide variety of additional projects as required.

Proficiencies:

• Advanced ability to multi-task and effectively prioritize assignments including the ability to collaborate, delegate and work as part of a team;
• Must be detail oriented;
• Advanced to Expert proficiency in rules of English grammar, spelling and punctuation;
• Advanced proficiency in MS Word and document editing/comparison applications;
• Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
• Advanced proficiency in MS Excel and spreadsheet/database applications;
• Advanced proficiency in MS PowerPoint and presentation applications;
• Advanced knowledge of time keeping, expense processing and billing;
• Proficiency in document management applications;
• Ability to work successfully in a fast-paced environment, both independently and as part of a team;
• Proven ability to effectively coordinate with other firm-wide departments with the necessary communication skills to transfer instructions/data, verify results, resolution of conflict and delivery or results; and
• Excellent written and oral communication skills required with strong ability to meet deadlines and provide results while supporting Firm policy and procedures.

Qualifications

• Associate’s degree or Bachelor’s degree (preferred);
• At least 5 years of legal or relevant entertainment/executive support experience; and
• Entertainment experience is a plus.

Additional Information

Salary: $76,000 - $105,000

Eligible employees can participate in the cpmpany's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Voluntary 401k Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO program
• Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
• Back-up Child Care, Elder Care, and Tutoring
• Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• International Travel Insurance
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!